Terms & Conditions

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of our website (the “Website”) and any purchase of products offered through the Website (“Products”).
1.2 Defined terms and rules of interpretation are set out in Section 26 (Definitions and Interpretation).

2. Acceptance

2.1 You represent and warrant that:
(a) you are a natural person and at least 18 years old;
(b) you have the capacity to enter into a legally binding contract with us; and
(c) you are not prohibited by any applicable law or treaty from entering into such a contract.
2.2 We may request written confirmation of your authority to accept these Terms.
2.3 You represent and warrant that you have not:
(a) been convicted of any computer- or internet-related offence; and
(b) previously been refused Products or access to the Website.
2.4 We may refuse you access to the Website if we consider it necessary or appropriate.
2.5 Placing an order constitutes:
(a) your confirmation that you have carefully read these Terms in full;
(b) your offer to purchase the Products strictly under these Terms;
(c) your agreement that any Order Confirmation is governed solely by these Terms; and
(d) your undertaking to comply with these Terms.
2.6 If you do not agree to these Terms, you must not use the Website or purchase any Products.
2.7 You must expressly agree to these Terms to:
(a) submit information to or through the Website; or
(b) purchase any Product.
2.8 By visiting the Website, purchasing Products, or agreeing to these Terms:
(a) you also agree to our Privacy Policy; and
(b) you accept and agree to comply with our Acceptable Use Policy (see Section 12).
2.9 We recommend you print or save a copy of these Terms for future reference.
2.10 If you do not agree to these Terms, you may not place an order or communicate with us.

3. Personal use

You confirm that you will use the Website to purchase Products solely for your own personal, non-commercial use as a principal, and not as an agent or on behalf of any other person.

4. Prices

4.1 Prices shown on the Website include delivery charges but exclude any fees, taxes, duties, levies or similar governmental charges (“duty unpaid and untaxed”).
4.2 Import duties & taxes: You are responsible for all duties, taxes, fees, levies and declarations relating to import of the Products to your delivery address. Additional costs may apply (e.g., customs duties or import VAT) because goods may ship from a non-EU country (China). Please check with our customer service before ordering whether customs duties apply to a given product. We do not pay customs duties or import VAT. Goods are shipped “duty unpaid and untaxed.” You are the importer of record and must correctly pay any customs and/or import taxes and fully comply with all laws and regulations of the importing country. Because import rules vary by country, check your country’s import duties and VAT before placing an order. You are responsible for verifying full compliance with all laws and regulations of the importing country upon receipt.
4.3 We strive for accurate details, descriptions, and prices. If a pricing error occurs, we will notify you as soon as possible and give you the option to reconfirm at the correct price or cancel. If we cannot reach you or you do not respond, the order will be treated as cancelled and fully refunded. If you reconfirm, we will deliver and charge/refund the differences using your original payment method.
4.4 We are not obliged to fulfil an order if the Website price was incorrect (even after an Order Confirmation).
4.5 Prices may change from time to time, but changes will not affect orders for which an Order Confirmation has been sent.

5. Placing an order

5.1 All orders are subject to stock availability. If available, you will receive an Order Confirmation as acknowledgment. If there are delivery issues or insufficient stock, we will notify you by email and refund any payments made.
5.2 A contract is formed only when we issue an Order Confirmation, and only for the Product(s) listed therein. These Terms form an integral part of the contract and apply to the exclusion of other terms.
5.3 If your order includes multiple Products, they may be delivered separately at different times.
5.4 We may remove Products from the Website or edit/remove content at any time. We are not liable to you or any third party for such removal or edits.
5.5 We may refuse or reject any order at any time (even after sending an Order Confirmation). We are not liable to you or any third party for cancellation or rejection.
5.6 If we cancel after receiving payment (even after an Order Confirmation), we will refund you in full.

6. Payment

6.1 You can pay using any payment intermediaries listed on the Website.
6.2 You may pay all or part of your order using a promotional voucher we have provided; vouchers are redeemable only online at checkout.
6.3 We may use payment intermediaries to process payments; you agree that we may pass documents and information (including personal data) to them.
6.4 We are not a regulated payment processor or money service business and are not responsible for payment failures or issues caused by payment intermediaries.
6.5 You are responsible for providing complete and accurate payment information and must pay with your own funds. By ordering, you confirm that:
(a) the payment method is yours;
(b) where applicable, you are the rightful holder of any promotional voucher; and
(c) you have sufficient funds or credit to pay for the order.
6.6 We are not responsible for unauthorised use of your cards by third parties, even if reported stolen. We may inform authorities (including credit bureaus) of fraudulent payments or other illegal activity.
6.7 You shall not:
(a) make or attempt any chargebacks for payments made for Products; or
(b) reverse any payments made for Products.
6.8 You shall indemnify and hold us fully harmless from any chargeback or cancellation of any payment and any resulting loss, cost, liability or expense.

7. Delivery

7.1 We will endeavour to deliver to the delivery address provided at checkout.
7.2 We indicate an expected delivery date at checkout.
7.3 We may notify you if we cannot meet the estimate, but to the maximum extent permitted by law we are not liable for any loss, costs, damages, charges or expenses caused by delay.
7.4 We may be unable to deliver to certain locations; in such cases we will notify you and either cancel and refund or deliver to an alternative address confirmed by you.
7.5 Risk in the Products passes to you upon delivery to the delivery address, unless delivery is delayed due to your breach; in that case, risk passes at the time delivery would have occurred absent your breach.
7.6 If you cannot accept delivery/collection, we may leave a card with redelivery or collection instructions.
7.7 If delivery/collection is delayed due to your unreasonable refusal to accept delivery, or you fail to collect, we may charge for fees and reasonable costs incurred in returning the order, without prejudice to our other rights.
7.8 Dispatch & timelines: Goods are dispatched within 2–5 days after confirmed payment. Standard delivery is 5–8 working days, exceptionally up to 4 weeks, unless otherwise stated in the item description. The owner does not ship directly. The manufacturer ships once the entire order is available.
7.9 Duties & taxes: See Section 4.2 — all such charges are your responsibility; goods are shipped duty unpaid and untaxed; you are the importer of record.

8. Cancellation or modification of orders

8.1 After placing an order on the Website, you may cancel or amend it by emailing us.
8.2 Once an order has been packed, it cannot be cancelled or changed; you must instead return it in accordance with Section 10. As goods ship from Asia, transit times may be longer and beyond our control. If the Products are already en route, cancellation is not possible. Please wait to receive the goods and then return them. You may notify us of cancellation in advance. To facilitate prompt returns, please send us shipping confirmation. An early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.
8.3 We operate a fully automated system; orders are triggered immediately upon submission. We cannot interrupt shipping until delivery. A refund before receipt of goods is only possible up to 24 hours after the order.

9. Defective products

9.1 Products are standard (not custom-made).
9.2 All product descriptions, information and materials on the Website are provided “as is”, without express or implied warranties.
9.3 Product images may differ slightly from the actual product.
9.4 If your product is faulty, email us with details and a photo of the defect.
9.5 You may return the product under Section 10.
9.6 We will examine the product upon receipt. Processing time depends on your order.
9.7 We will email you if we confirm the product is defective.
9.8 Our sole obligation for defective products is, at our discretion, to either:
(a) replace the product and pay delivery to your address (you must return the defective product), or
(b) refund the product price and the cost of returning the defective product, via the original payment method.
9.9 If we determine the product is not defective, we may decline a refund and charge reasonable service fees, which we may deduct from your original payment method, to the extent permitted by law.

10. Returns and refunds

10.1 Our Returns Policy forms part of these Terms.
10.2 If you are not completely satisfied, you may email us and return the product. The cooling-off period is 30 days from the date you (or a third party nominated by you, other than the carrier) took possession of the last product.
10.3 Returns are at your expense.
10.4 We must receive the product for you to be entitled to a refund; we will inspect the return upon arrival.
10.5 Returned products must be in the same condition as received, properly packaged, unused, with labels intact, and in the original packaging. Returns in unsuitable condition may be refused.
10.6 Processing time for returns depends on your order.
10.7 If approved, we will email you and issue a prompt refund to the original payment method.
10.8 Withdrawal is complete when we have received the physical goods.
10.9 Because goods are shipped from Asia, delivery times may be longer. If goods are already en route, withdrawal is not possible; please wait for receipt and then return. You may notify us in advance. To speed up processing, please send shipping confirmation. An early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.

11. Vouchers

11.1 You may use promotional vouchers/discounts at checkout.
11.2 The voucher/discount code must be entered at checkout.
11.3 Once applied, the voucher/discount reduces the order total at checkout.
11.4 Only one promotional voucher or discount may be redeemed per order.
11.5 Voucher credit does not bear interest and has no cash value.
11.6 If voucher credit is insufficient, you may pay the balance using another available payment method.
11.7 If you return an order paid with a voucher, the voucher value is not refunded. Any cash portion you paid may be refunded.

12. Acceptable use (Prohibited Actions)

12.1 You must not:
(a) use the Website in any way that damages or impairs performance, availability or accessibility;
(b) use the Website illegally, fraudulently or harmfully, or for any such purpose;
(c) use the Website to copy/store/host/transmit/publish/distribute spyware, viruses, Trojan horses, worms, keyloggers, rootkits or other malicious software;
(d) conduct systematic or automated data collection (including scraping, data mining/extraction/harvesting) without our express written consent;
(e) access or interact with the Website using robots, spiders or other automated means;
(f) violate our robots.txt guidelines;
(g) use data collected from the Website for direct marketing (email, SMS, telemarketing or direct mail);
(h) use data collected from the Website to contact individuals, companies or other entities;
(i) use or direct the Website to interact with devices unless expressly authorised;
(j) use our infrastructure to engage in, direct or attempt hacking attacks or send bandwidth-intensive/malicious network messages;
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer or attempt to derive/access the structure or source code of the Website, or create derivative works;
(l) use or access the Website to create a similar or competing product or to conduct comparative/product comparison studies for third parties;
(m) sell, assign, sub-license, transfer, distribute or lease your access;
(o) make the Website available to third parties via a private network;
(p) edit/modify any content or any hard/digital copy printed or copied from the Website;
(q) use the Website in any manner prohibited by applicable law/regulation;
(r) make unauthorised requests or orders; or
(s) place speculative, false or fraudulent orders.
12.2 You are liable for any damage, loss, cost or expense we suffer due to any Prohibited Action by you.
12.3 Notify us promptly if you become aware of any Prohibited Activity and reasonably assist in any investigation.
12.4 Information you provide via the Website must:
(a) be true, accurate, current, complete and not misleading;
(b) comply with applicable laws and regulations;
(c) not infringe privacy, data protection, confidentiality, IP or other rights; and
(d) not be offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal or otherwise objectionable.
12.5 You will promptly provide documents/information we request to verify your identity and promptly update your information to keep it accurate and complete.
12.6 You must comply with all laws applicable to your use of the Website (based on your residence, access location, or otherwise).
12.7 Please email us if you become aware of any material or activity on the Website that breaches these Terms.

13. Links

13.1 Links to third-party sites/resources are for information only and are not endorsements.
13.2 We have no control over third-party content.
13.3 You may link to our homepage fairly and legally without damaging our reputation or taking advantage of it.
13.4 You must not suggest any association/approval where none exists.
13.5 You must not link from a website you do not own.
13.6 No framing; link only to the homepage unless we agree otherwise.
13.7 We may withdraw linking permission without notice.
13.8 Linking websites must comply with our Acceptable Use policy (Section 12).
13.9 Contact us for prior approval if your intended link does not comply with this Section.

14. Intellectual Property Rights

14.1 The code, structure and organisation of the Website are protected by intellectual property rights.
14.2 We own or license all IP rights in the Website and its content/materials. All rights reserved.
14.3 You may use the Website and its content only for personal, non-commercial use under these Terms.
14.4 Notify us of any suspected infringement of our IP rights.
14.5 You may not use our trademarks without prior written consent, except as part of material you reproduce exactly in accordance with Section 13.

15. Data protection

15.1 Our Privacy Policy forms part of these Terms.
15.2 We use cookies; we also use cookies to track how customers prefer to view the Website. By accepting these Terms, you consent to cookies for this purpose. See our Privacy/ Cookie Policy for details.
15.3 If you provide personal data, we will process it in accordance with your instructions where applicable and implement appropriate security measures against unauthorised/unlawful processing and accidental loss/destruction/damage.
15.4 Unless specific safeguards apply or otherwise agreed in writing, information/documents generated in connection with sale of Products may be shared within our organisation and be electronically accessible to our employees, officers, consultants or agents.

16. Viruses

16.1 We do not warrant that the Website is secure or free from errors or viruses.
16.2 You are responsible for configuring your IT, programs and platform to access the Website and for using your own antivirus software.
16.3 You must not misuse the Website by knowingly introducing viruses, Trojan horses, worms, logic bombs or other malicious/technologically harmful materials.
16.4 You must not attempt to gain unauthorised access to the Website, its server or any server/computer/database connected to it.
16.5 You must not attack the Website via denial-of-service or distributed denial-of-service.
16.6 If we believe you breached this Section, your right to use the Website ceases immediately. We may report breaches to law enforcement as required by law.

17. Liability

17.1 To the fullest extent permitted by law and subject to Section 17.13, we are not responsible or liable for any loss arising from:
(a) third-party or user content;
(b) our content, including accuracy, completeness or timeliness;
(c) the Products, including quality, images, descriptions/specifications, conformity and fitness for a particular purpose;
(d) reliance on information or features in these Terms or on the Website;
(e) inability to access the Website (in whole/part), unavailability or errors; and
(f) failure/delay in performance due to circumstances beyond our reasonable control (including telecoms failure, power failure, terrorism, fuel strikes, severe weather, computer breakdowns, supplier delivery failures, industrial disputes, absence due to illness/injury). Time for performance is extended accordingly.
17.2 We are not liable for lost profits, business opportunities, goodwill, savings/benefits, or any indirect, special or consequential loss/damage, even if foreseeable or we were advised of the possibility.
17.3 Our total liability arising from or in connection with these Terms (including your purchase) and not otherwise excluded is capped at the greater of USD $1,000 or five (5) times the price you paid for the Products giving rise to liability, reduced by any unpaid amounts you owe us.
17.4 Any claim must be brought within one (1) year of the act/omission allegedly causing the loss/expense.
17.5 Except where claims cannot be excluded/limited by law, no claim may be made personally by you against our employees, officers, consultants or agents.
17.6 All representations/warranties (express/implied), terms and obligations implied by law, custom, trade usage or otherwise (including implied covenants of satisfactory quality, fitness for purpose and description) are excluded to the fullest extent permitted by law.
17.7 Only one claim may be made against us (including our employees/officers/consultants) for an act or omission, which includes related or similar acts/omissions.
17.8 The limitations in this Section apply to our aggregate liability to you (and any third party to whom we may be liable) for a claim; collectively there is only one claim in respect of the same damage.
17.9 If a limitation applies regardless of amount, it applies to the entire provision of services/supply of products by us; there are no separate aggregate limits for you, your group companies or nominated persons.
17.10 If we are jointly/severally liable with another party, we are only liable for the part reasonably attributable to our fault.
17.11 Any liability we have is reduced by the part another party would have been liable for if proceedings/claims had been brought against that party or by us for contribution.
17.12 In determining whether others are liable to you, no account is taken of time-bar, lack of means, exclusions/limitations, or dissolution of that party.
17.13 Nothing in these Terms limits/excludes our liability:
(a) for death or personal injury caused by our negligence;
(b) for fraud or reckless breach of professional duty;
(c) where liability cannot be excluded/limited under applicable law; and
(d) below any minimum amount mandated by applicable law.
17.14 The remedies in these Terms are exhaustive as to claims between the parties or third parties under or in connection with these Terms.

18. Indemnification

18.1 You will indemnify and hold harmless the Indemnified Parties on demand against all claims, costs and losses arising out of or relating to:
(a) your material breach of these Terms;
(b) your fraud, negligence, misconduct or reckless disregard of obligations; and
(c) your use of the Website.
18.2 We may recover from you all reasonable costs incurred in connection with an indemnified claim, payable on demand.

19. Force Majeure

19.1 If a Force Majeure Event lasts longer than one (1) week, we may terminate these Terms immediately by written notice, with no liability other than refunding Products paid for and not delivered.
19.2 We reserve absolute discretion in handling Force Majeure to meet our obligations as fully as possible.

20. Variations

20.1 We may change these Terms from time to time. We will notify you in advance of any material changes that may be detrimental to you. The current Terms apply to your Website use and any Products offered.
20.2 If you do not agree to the amended Terms, you must stop using the Website and purchasing Products.
20.3 If you previously gave express consent to these Terms, we may ask for your express consent to revised Terms before your first purchase after the amendment. If you do not provide consent within the indicated time, you must cease using the Website and purchasing Products.

21. Your breach

21.1 If you breach these Terms (or we reasonably suspect you have), we may:
(a) issue one or more formal warnings;
(b) temporarily block Website access;
(c) suspend processing of any order;
(d) refuse to accept any payment from you;
(e) permanently bar Website access;
(f) block access from computers using your IP address;
(g) contact your ISP(s) to request blocking; or
(h) take legal action (for breach of contract or otherwise).
21.2 If we suspend/ban/block your access, you must not attempt to circumvent such measures.

22. Termination and suspension

22.1 You may stop using the Website at any time.
22.2 We may suspend the Website at any time, with or without cause or notice.
22.3 We may suspend/terminate your access if your use may cause legal liability or disrupt others’ use.
22.4 We will endeavour to give advance notice but may suspend/terminate immediately without notice at our discretion.
22.5 We do not guarantee the Website will always be available or uninterrupted. We may interrupt, suspend, withdraw or restrict availability for commercial or operational reasons and will endeavour to give reasonable notice. No compensation or other payment is due in case of termination, suspension, withdrawal or modification.

23. Effect of termination

23.1 Termination immediately ends any obligation to provide customer service.
23.2 You are not entitled to compensation for loss of rights, goodwill or other losses caused by termination.
23.3 Termination does not affect accrued rights and does not affect provisions intended to apply/come into force thereafter; Sections 17 (Liability) and 18 (Indemnification) survive termination.

24. General

24.1 You may not assign any rights under these Terms.
24.2 Rights, powers and remedies under these Terms are cumulative and not exclusive of those provided by law.
24.3 We subcontract hosting of the Website to a third party.
24.4 If any provision is invalid/unenforceable under applicable law, it will be valid/enforceable to the maximum extent permitted; the remainder remains in effect.
24.5 Failure or delay to exercise any right is not a waiver. A waiver of one breach is not a waiver of subsequent breaches or other provisions.
24.6 Exercise of rights under these Terms is not subject to consent of any third party.
24.7 These Terms are for the benefit of you and us and are not intended to benefit or be enforceable by any third party.

25. Governing law

The governing law and jurisdiction for these Terms shall be as specified by us for your territory. If not specified, the laws and courts of the place of our establishment will apply. (If you need a specific jurisdiction named here, let us know and we’ll insert it.)

26. Definitions and Interpretation

26.1 Definitions
“Order” means an order you place through the Website to purchase one or more Products from us.
“Order Confirmation” means the email we send to you confirming your order.
“Payment Intermediary” means any third-party payment processor used by us.
“Product” means a product offered on our Website.
“Website” means the website we operate to offer Products.
“Site Infrastructure” means all our systems (including code) that enable, provide or describe the Website.
26.2 References to “Sections” are to sections of these Terms.
26.3 Headings are for convenience only and do not affect interpretation.
26.4 Words in the singular include the plural and vice versa; words denoting any gender include all genders; references to persons include individuals, companies, entities, businesses and partnerships.

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Contact

For any questions about these Terms, the Website or the Products, please contact our customer support:
📧 support@nataschaolivia.com