Return Policy
Returns & Complaints
Return of Goods
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Items may be returned within 30 days of delivery in their original condition.
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Always include the tracking number.
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Upon receipt, the purchase price will be refunded.
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All returns must be registered with our customer service team.
I Received a Faulty Item
Please contact our support team immediately and provide:
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Your order number
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Which item is damaged
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A description of the issue
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Photographic evidence
📦 If your parcel was damaged during delivery:
→ Take a photo and send it to customer service within 7 days of delivery.
⚠️ Without confirmation from our support team, we cannot issue a refund, credit note, or replacement.
I Received the Wrong Item
Please contact our support team immediately and provide:
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Your order number
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The name of the item you did not receive
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The name of the item you did receive
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A photo of the item received
Exchanges
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Exchanges are not possible.
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If you wish to exchange, please place a new order and return the unwanted item.
Return Costs
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Faulty / damaged / defective product → no return costs.
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Wrong size, wrong choice, or unwanted item → the customer is responsible for return shipping costs.
Return Address
Supplier adress:
Contact